Overview
*Job Title:*Referral Coordinator
*Job Type:*Full-time
*Your experience matters*
At Memorial Medical Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
*How you’ll contribute*
You’ll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.
**Why join us **
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
* *Comprehensive Benefits*: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
* *Financial Protection & PTO*: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave andpaid time off.
* *Financial & Career Growth*: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
* *Employee Well-being*: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
* *Professional Development*: Ongoing learning and career advancement opportunities.
*Qualifications and requirements*
The Referral Coordinator provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinics of Las Cruces Physician Practices.
* High School Diploma or GED required.
* Two years working in a medical clinic preferred.
* Ability to use Microsoft Word for basic correspondence.
* Ability to type a minimum of 40 WPM.
* Must be able to use Excel.
* Bilingual (English/Spanish) preferred but not required.
* Ability to adapt to specific environment and duties.
* Demonstrate clear knowledge of LCPP clinic structure, standards, procedures and protocols.
* Must have neat and legible handwriting.
* Must be able to interact with patients courteously and calmly.
* Ability to communicate well with the public.
* Assists patients calling or visiting the clinic.
* Initiates referral process and evaluated requirements for each referral per protocol.
* Makes referral appointments and maintains referral log in Dashboard per policy.
* Assists with call backs to patients, insurances, and outside providers when referring to any and all referrals.
* Assists with call backs to patient at provider request. Maintains tracking in the Dashboard.
* Maintains daily EHR worklist.
* Initiates referrals in a timely manner per procedure.
* Tracks referral in a timely manner per procedure.
* Documents in Dashboard or clinic EHR systems.
* Completes referrals in a timely manner per procedure.
* Completed expected amount of referral monthly.
* Records timely in EHR per the corporation’s policy and procedure in a timely manner.
* Enters patient data into clinic tracking system.
* Maintains professional growth by attending all meetings and in-service training.
* Participates in Continuous Quality Improvement CQI activities and staff meetings.
* Treats all clients. Staff and the community with respect and courtesy.
* Utilizes effective means to resolve conflict.
* Utilize effective verbal and written communication skills.
* Flexibility to work at other LCPP sites as needed.
* Other duties as assigned by supervisor.
* Maintains a professional relationship and positive attitude with co-workers, the public, patients and all LCPP staff, and vendors.
* Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
* Strives to learn more and is receptive to new challenges and opportunities.
* Displays enthusiasm toward the work and the mission of LCPP.
Job Description outlines physical requirements of the position.
*About Us *
Memorial Medical Center is a 199 bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part ofLifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.
*EEOC Statement*
“Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
**Job:** **Physician Services*
**Organization:** **Las Cruces Gen Surgery Assoc*
**Title:** *Referral Coordinator Las Cruces Physician Services*
**Location:** *New Mexico-Las Cruces*
**Requisition ID:** *7416-13331*
